Shipping & Returns

Dispatch & Delivery

Dispatch Timeframes:

Some items are made to order. This is because our team is small and busy, and we're not able to carry stock of all items at all times.

Dispatch timeframes are typically 1-6 business days, but in most cases we dispatch the following day.

Delivery Timeframes:

We use our friends at NZ Couriers, Mainfreight and PBT to freight and courier things to you across the country.

Delivery times vary, and are sometimes affected by COVID-19 or weather events.

North Island deliveries typically take 1-5 business days.

South Island deliveries typically take 2-7 business days.

If you have concerns about how long your item is taking to arrive, please get in touch.

Shipping Costs

Shipping for the following collections is FREE:

- Home & Living

- Kids

- Office

- Outdoor & Games

- Storage

- Merch

Shipping for the following collections is calculated at checkout:

- Wildlife/traps

- Garden Sheds

Freight quotes for Kitset Cabins is availabe on request - get in touch!

Free Returns Policy

We offer a 28 day free returns policy.

If you're not happy with your product, we'll happily replace, refund, return or repair - free of charge.

This offer only applies within the first 28 days of having received your order.

Items must be returned in the same condition they were received in, and in their original packaging.

Warranty

We take pride in knowing that our products are made with quality materials and built to last.

We honour a 1 year warranty - if faulty, we will replace parts of your item or offer a full replacement when necessary.